FAQs

Yes. Please register for an account before placing an order.

Yes. Residential customers may purchase smallwares. Commercial equipment is intended for business use only; use in a residential setting will void the warranty.

No. We currently ship within the United States only.

For in-stock items, orders placed before 2:00 PM typically ship within 48 hours.

 Non-stock items are subject to the manufacturer’s lead time, which varies by product.

 Expedited delivery may be available for an additional charge. Pricing depends on the item and delivery requirements.

 Standard delivery includes setting place delivery, meaning items are delivered inside to the intended location.

Delivery does not include:

• Stairs
• Elevators
• Lifting

 Any accessorial services required beyond standard delivery will be billed separately after delivery.

All items are eligible for return within three (3) business days from the time of purchase, subject to approval.

Items must be unused and returned in their original packaging, including all parts and materials.

Yes. Fees vary by product type:

• Smallwares is subject to a 20% restocking fee.
• Heavy equipment is subject to a 30% restocking fee
• Pickup fees start at $50 and vary by location

All return-related fees are invoiced after the product is returned and inspected.

Email returns@essentialssf.com to request a return. Your email must include the order number and the quantity of each item being returned. Return requests are reviewed and approved prior to processing.

All warranties are provided exclusively by the manufacturer.

Customers must contact the manufacturer directly for all warranty claims. We do not administer or process warranty issues.