Return Policies

Need to return merchandise?

We aim to make returns as clear and straightforward as possible. To initiate a return, please contact our team by emailing returns@essentialssf.com. All return requests are subject to review and approval.

Before returning any items, please review the policy and instructions below.

Return Policy

All items sold through Bay Area Restaurant Essentials are eligible for return within three (3) business days from the date of purchase, provided the items are unused, in their original packaging, and include all accessories, parts, and materials.

Return eligibility and applicable fees vary by product category, as outlined below.

Stocked Smallwares

• Items must be returned unused and in original packaging
  

• If repackaging is required, a 20% restocking fee will apply
  

• A pickup fee starting at $50 will apply and varies based on location
  

• All applicable return charges will be invoiced after the returned product is received and inspected

Heavy Equipment

• Subject to a 30% restocking fee
  

• A minimum $50 equipment and pad fee applies
  

• Pickup and handling charges may apply, depending on location
  

• All applicable fees will be invoiced after return inspection

Return Processing & Refunds

All return-related charges (including restocking, repackaging, pickup, and handling fees) are calculated after the product is returned and will be invoiced separately.

Approved refunds will be issued after inspection and confirmation of return eligibility.

Exceptions

Exceptions may apply if Bay Area Restaurant Essentials made an error in processing your order. All exceptions are reviewed on a case-by-case basis.

Final Sale & Nonreturnable Items

Unless otherwise approved in writing, the following items are considered final sale and nonreturnable:

• Used items

• Custom items

• Perishable goods (such as food, flowers, or plants)

• Sale items

• Gift cards
  Additional exclusions may apply based on product type or manufacturer restrictions.

Warranty Notice

All products are covered exclusively by the manufacturer’s warranty, if applicable. Warranty claims must be handled directly with the manufacturer. Bay Area Restaurants does not administer or process warranty claims.

Commercial Use Policy

All purchases are considered commercial transactions.

Products are intended for professional, commercial use only. Manufacturer warranties may be void if products are used in residential or non-commercial environments. Bay Area Restaurants reserves the right to deny sales intended for residential use.

Delivery & Returns Disclaimer

Standard delivery includes setting place delivery, meaning items are delivered inside to the intended location.

Delivery does not include:

• Stairs
  

• Elevators
  

• Heavy equipment handling
  

• Lifting or special access requirements
  

Any accessorial services required beyond standard delivery will be billed after delivery.

Bay Area Restaurants is not responsible for damage incurred after delivery or if items are moved or used in a location other than where originally delivered.